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Dallas police response time questioned after Kessler Park crash

A Dallas resident reported that police took nearly three hours to arrive at a Kessler Park crash scene involving a suspected drunk driver.

Wade Ramos

September 22, 20262 min read

Justice scales - illustration, Jake Team LLC

A Dallas resident reported that a suspected intoxicated driver crashed into a property in Kessler Park early Saturday morning, causing damage to multiple vehicles and coming close to striking a house. The resident, who declined to identify himself due to safety concerns, stated that he heard a loud noise around 12:40 a.m. and went outside to investigate.

He described seeing a vehicle that had entered the home, knocking over what appeared to be a Suburban and another truck. The resident noticed a woman behind the wheel who seemed to be in pain and contacted 911. He reported hearing the woman state she had chest pain, which was relayed to police.

He also noted that the woman fell asleep for a period before waking up and calling someone else.

The resident claimed that by the time Dallas police arrived, the driver had left the scene. He stated that there were ten total calls made to police and that officers arrived approximately three hours later. He added that neighbors stood in shock at the length of the wait.

Dallas police confirmed that the initial call was received around 12:45 a.m. and that a unit arrived just before 3:30 a.m. The department explained that Southwest Patrol was handling several emergency and high-priority calls at the time, resulting in multiple calls being held for extended periods.

In a statement to CBS News Texas, the Dallas Police Department said it is reviewing the incident, including the call's priority classification, the information received while it was pending, and officer availability. The department noted that it does not diminish its concern about the response time in this case.

During a city council briefing last month, Dallas police reported that response times have improved across all priority levels compared to the previous year. However, they acknowledged there is still significant room for improvement.

Current average response times are nearly nine minutes for Priority 1, just over an hour for Priority 2, nearly two hours for Priority 3, and just over two hours for Priority 4.

Source: CBS News.

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Wade Ramos

Wade Ramos writes about community life, schools, public safety, and local events in Dallas.

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